Frequently Asked Questions
Find practical answers to common questions about using LotiWins. Choose a topic to learn more.
How do I create an account?
Open Register, complete the form and verify your mobile number using the PIN sent to you. If you were invited by a friend, open their referral link before completing registration.
What if I have forgotten my password?
Use the password reset option on the login page and follow the mobile verification steps. Contact support if you cannot complete the process.
Which payment methods and amounts can I use?
Sign in to Wallet to see the deposit packages, withdrawal limits and payment methods currently available to your account. Options marked Coming soon are not available for selection. Review the amount and any offer details before starting a payment.
How do I check a payment?
Follow the payment instructions and wait for the app to confirm the result. Check your wallet and Transactions for the recorded outcome. If a payment remains pending or the balance does not match what you expected, contact support with the payment reference before repeating it.
How do I enter a prize draw?
Open the draw, review its prizes, timing and entry options, then choose Enter. Select your quantities and confirm with Get tickets. Depending on the draw, the available options may include wallet funds, points or eligible free tickets. The draw shows any ticket limit that applies.
Can I choose my ticket numbers?
No. The system allocates your ticket numbers when tickets are issued. Check the numbers in your draw details or My Prize Draws. Tickets remain linked to the account to which they were issued.
How are winning tickets selected?
For every final prize draw, each winning ticket number is drawn randomly from the pool of all tickets issued, using fresh randomness for every ticket number drawn.
For every prize draw with instant wins, the instant-winning ticket numbers are randomly assigned from the fixed ticket pool using fresh randomness.
An instant win is revealed when you receive a ticket number that has been assigned an instant-win prize.
How do I know it's fair?
LotiWins uses cryptographic random-number technology for instant-win ticket selection, ticket allocation in limited-ticket draws and final prize draws.
For every prize draw with instant wins, the instant-winning ticket numbers are randomly assigned from the fixed ticket pool using fresh randomness.
Limited-ticket prize draws issue ticket numbers randomly to users from their fixed ticket pool using fresh randomness. These draws may also include instant wins.
For every final prize draw, each winning ticket number is drawn randomly from the pool of all tickets issued, using fresh randomness for every ticket number drawn.
Does every draw include instant wins?
No. A draw's details identify whether it offers instant wins and show the available prize information. Check the scheduled prizes and instant-win section separately before entering.
Where do I find the draw time and results?
Check the current time shown on the draw details. Published results appear in Winners and Completed Prize Draws. Sign in and open My Prize Draws to check your own entries. A draw that is in progress or awaiting published results may not yet have a completed result to show.
How are cash prizes paid?
All cash, bonus cash, points and free-ticket prizes, and all earned rewards of these types, are credited immediately to your LotiWins wallet.
Real Maloti prizes are withdrawable while available in your wallet. Bonus Maloti prizes cannot be withdrawn and can only be used to enter prize draws.
Withdrawals of real cash from your LotiWins wallet are transferred to your external mobile-money wallet within minutes in most cases and no later than 24 hours after you request the withdrawal in Wallet.
What is the difference between real cash and bonus cash?
Your wallet withdrawal page distinguishes real cash from bonus cash. Both can fund a cash entry into a prize draw when that option is available. Real funds are used first, followed by bonus funds if needed. Real cash prizes are withdrawable while available in your wallet. Bonus cash cannot be withdrawn.
Of each Maloti amount deposited into your LotiWins wallet from your external mobile-money wallet, 50% must be used to buy tickets into prize draws. The other 50% is withdrawable, subject to sufficient withdrawable cash remaining in your LotiWins wallet.
Where can I use my free tickets?
Each free-ticket award identifies the draws in which it can be used. Open Free Tickets in My Account to check your available tickets, restrictions and expiry. A ticket for one specified draw is not automatically usable in every draw.
Why must I redeem my registration tickets together?
Some registration rewards are designed to be redeemed as one complete award into the welcome draw. Follow the instructions in the reward and entry dialog. The quantity available for that reward determines the selection you can confirm.
How do points and loyalty work?
Qualifying activities can award points. Points can be used where a draw offers points entry, while the points you earn during the month also determine your loyalty progress. Spending points does not reduce the monthly earned total used for that progress. Your Loyalty page shows your current tier, progress and available tasks.
How do I invite a friend?
Sign in, open My Account and choose Refer a Friend. Copy or share your unique link before your friend registers. Your referral dashboard shows your friends and the current referral draw information. Check the programme terms for qualification and reward rules.
To earn free entries from a referred friend's qualifying activity, the referrer must first complete a successful deposit and a cash entry into a prize draw. Both must take place before the friend's activity that earns those entries; earlier activity does not earn entries retrospectively.
Can I cancel an entry or get a refund?
Review the draw and your selection carefully before confirming tickets. Entry and cancellation conditions are set out in the Terms & Conditions. Ticket entries into prize draws cannot be refunded or cancelled once issued. If a draw has been cancelled or a transaction looks incorrect, check the recorded result in your account and contact support with the draw number or transaction reference.
How can I contact support?
Email support@lotiwins.co.ls or use Contact Us. Support hours are Monday to Friday, 9am to 5pm Lesotho time. Include the draw number or payment reference where relevant, but never send your password or verification PIN.